GENERAL SALES CONDITIONS

Dear passenger , the execution of your reservation constitutes full confirmation of all the conditions and procedures listed below  and therefore it is your responsibility to read carefully the terms of the contract. The  

conditions and procedures presented below, are an integral part of your reservation. Knowing them will contribute to the fulfillment of your order, for the best.

** Please note **

Information for passengers – flight and vacation during the Corona period.

Because the restrictions and requirements regarding a safe vacation from Corona vary from country to country as well as from airport to airport and between airlines, you are asked to check in advance the guidelines regarding flight, wearing a mask and the conditions for departure, return and entry from your destination. Check what credentials you need to obtain or what forms you need to fill out so that the transfer at the airport goes smoothly and that your vacation starts comfortably and pleasantly.

You will be updated onThe website of the Ministry of Health  regarding the various conditions.

Terms and responsibilities:

General – Book Now. (hereinafter: “ the Company “) serves as a liaison and mediator only between passengers and service providers in Israel and abroad (such as: airlines, hotels, etc.)

rests entirely with these service providers, except in cases where the company can be blamed.Making the adjustment to the requested.

The company is not responsible in any way for any malfunctions resulting from poor and / or partial performance of the services performed by the service providers and / or those resulting from circumstances beyond its control such as: strikes, weather, holidays, wars, epidemics, bankruptcies, Technical faults, etc.

It should be emphasized that before the final approval of any order by the various service providers in Israel and / or abroad, any order will be considered a conditional order until the date of its final approval and therefore will not bind the company, but only a request to place an order.

It is hereby agreed that any claim and / or claim and / or complaint of a passenger against the booked services will be brought before the company in real time and as soon as the passenger becomes aware of the fault or as soon as possible, as far as possible.

The company will not receive complaints and / or complaints that will be received by it for the first time only after the full vacation has been realized and the passenger returns to Israel.

Terms of cancellation fee –

charges and cancellations  -It is the duty of every customer to be updated on the cancellation fee rate for each product and / or service in accordance with the terms of the supplier and / or in accordance with the conditions listed below.

pay attention! If you are forced to cancel your order, all orders are subject to change fees and / or cancellation fees as specified above from the moment the order is executed and approved , all subject to the provisions of the Consumer Protection Law, 1981 :

1. In a distance selling transaction, as defined in the Consumer Protection Law 26 of the Law) : The consumer may cancel the transaction within 14 days from the date of the transaction, provided that the cancellation is made at least 7 working days before the date on which the service is to be provided in writing. NIS per person, whichever is lower. “
2. In a distance selling transaction according to Amendment 47 to the Consumer Protection Law : The consumer may, aged 65 and over and / or a person with a disability and / or a new immigrant, Cancel the transaction within four months from the date of execution, provided that the transaction purchased is for him and / or for a person who meets the requirements of section 14C1 (c) of the Consumer Protection Law, provided that the consumer has presented a suitable certificate for cancellation of the transaction under this section. Rest before the date on which the service was to be provided and in writing.

third. In a distance selling transaction for the purchase of tourism services that are fully provided outside Israel : the company may offer the consumer the same services in two alternatives that the company must disclose in advance (at the distance marketing stage and / or on the website): first – including right of cancellation – According to the cancellation policy of the service provider (which will prevail over the provisions of the Consumer Protection Law, even if it stipulates that the consumer will not have a right of cancellation, similar to international websites).

1. A consumer may cancel a contract, Up to 14 days from the date of its termination due to a defect or inconsistency between the service provided and the service whose details were provided to the consumer or due to the failure to provide the service on time or any other breach of contract without cancellation fee.

For the avoidance of doubt, it is hereby clarified that what is stated in this section is for informational purposes only, and that the binding and complete wording of the provisions for cancellation in distance selling transactions is that specified in section 14C of the Consumer Protection Law.

It will be clarified for the avoidance of doubt that any cancellation made at a full cancellation fee of 100% will not buy any right to the passenger, including no refund of any kind, except for refund for port taxes and security charges paid on booking flight tickets. At the request of a passenger, the company will contact the relevant airline in order to receive a refund for the aforesaid only and for the passenger.

Any cancellation fee in accordance with the provisions of this chapter, except for cancellation by virtue of the law, shall be considered as agreed compensation in accordance with the provision of section 15 of the Contracts (Medicines) Law, 1971.

Any request for any change, including and without prejudice to the generality of the aforesaid – change of name, and / or change of date and / or change of destination and / or any other change – is considered a request for cancellation unless otherwise stated by the service provider.

All orders are subject to change or cancellation fees from the moment the order is confirmed by the supplier. In accordance with the tariffs of the company and / or the various suppliers, which vary according to each product and as detailed below, please note that aviation relations products are marked in this way prominently on the website:

Fees for cancellation of vacation packages and / or charter flights:

• From the moment of booking up to 30 working days before departure $ 100 cancellation fee per person.
• From 29 to 14 working days before departure – 50% cancellation fee per person.
• From 13 to 7 working days before departure – 80% cancellation fee per person.
• From 6 until the day of departure 100% cancellation fee.

Cancellation fees for scheduled flights / low cost / Flight providers and vacation packages / Other organized trips: 

• International flights : according to the cancellation fee of the various airlines and an additional $ 50 handling fee per passenger.
• Domestic flights (abroad): From the moment of booking 100% cancellation fee.
• Any change in the order after execution involves a change / handling fee.

** The above cancellation fee will not apply to special trips for which specific cancellation fees will be specified such as, but not limited to: nature trips, trips that include boating, extreme trips, etc.

Working days: Sundays-Fridays that are not a holiday during the operating hours of the customer service center.

Cancellation fee for organized trips:

Regular flights :

• From the moment of booking up to 45 working days before departure $ 100 cancellation fee per person.
• From 44 to 30 working days before departure – 25% cancellation fee per person
• From 29 to 21 working days before departure – 40% cancellation fee per person.
• From 20 to 14 working days before departure – 50% cancellation fee per person.
• From 13 to 7 working days before departure – 70% cancellation fee per person.
• From 6 to 3 working days before departure – 90% cancellation fee per person.
• From two days until the day of departure 100% cancellation fee.

Charter flights :

• From the moment of booking up to 30 working days before departure $ 75 cancellation fee per person.
• From 29 to 21 working days before departure – 20% of the order value
• From 20 to 14 working days before departure – 50% of the order is placed.
• From 13 to 7 days of fabrication before departure – 75% of the order value.
• From 6 to 3 working days before departure 90% of the order value.
•  

As part of any request to cancel a transaction for any reason, the customer must attach the full details, including full name, ID card, passport number, order number and departure date

. Cancellation of your booking – make sure that the request for cancellation has been received and processed.

Receipt of travel documents – the passenger must check all the travel material, Immediately upon receipt and make sure that all relevant documents are indeed in his hands (such as flight tickets, hotel vouchers, transfers, car rental, etc.) and make sure that all the details listed in them match the booking and passenger details exactly.

Please note that the fulfillment of the order and the provision of the services ordered by the company is, of course, conditional on the receipt of the full payment for the order by the company and before its realization. The company will not provide any product and / or service until after it has received the full payment for it in any case and under any circumstances.

Place the order with a third party –It is clarified that when the booking is made with any third party (such as a travel agency, online trading sites, price comparison sites, etc.) and not with the company directly, the company is not responsible for the information transmitted between the third party and the passenger and vice versa. The third party did not transfer the passenger’s money to the company for any reason and the passenger will not have any claim against the company regarding the aforesaid. For the avoidance of doubt, the company is not obligated to provide any services or products (even in the case where the company sent the passenger “booking confirmations”, “vouchers”, “flight tickets” etc.), except after receiving the full consideration for these services or products are directly from the passenger And by a third party through whom the passenger chooses to place the reservation.

Force Majeure – The company will be exempt from liability to passengers in connection with the cancellation and / or change in the vacation plan at any time which is caused directly and / or indirectly by force majeure, strikes, closure, disturbances, fire, flood, weather, civil unrest, war , Military operation, invasion, rebellion, epidemics, diseases, boycott, arrests, bankruptcy and / or insolvency and / or cessation of activity of any of the service providers, technical malfunctions and / or any other circumstance of force majeure beyond the control of the company whether expected And whether unexpected.

Weather – The company can not guarantee the weather conditions that prevail during the vacation.

Insurance – Please note, booking is notIncludes insurance of any kind and therefore the passenger must as soon as possible provide suitable, comprehensive and extensive insurance according to your needs, including a medical insurance policy, personal insurance and travel insurance abroad. It is highly recommended (!) To purchase a travel insurance policy that also includes a flight cancellation clause for any reason. As well as cargo insurance (luggage) immediately after the execution and confirmation of the order. As long as the customer chooses not to carry insurance, the sole responsibility will apply to the customer.

It will be clarified that our company is not an insurance company and therefore, for personal advice After confirmation of the said booking

Passports and visas for entry into a foreign country –It is the customer’s responsibility to obtain an Israeli passport valid for at least six (6) months, from the day of return to Israel, in complete condition and without any tears or stains, appropriate entry visas (visas) in accordance with each destination country and laws (including countries where there is a “connection”) ).

In addition, it is the duty of a customer to indicate to the company whether he has a foreign passport that is not Israeli for the purpose of matching the information needed to enter a foreign country. Entry into different countries is in accordance with the passport held by the passenger, the law of the country may change from time to time.

All handling of a passport, visa, etc. is the sole responsibility of the passenger.

According to the instructions of the Ministry of the Interior, a passenger holding an Israeli passport or Israeli travel documents must leave the country with his help, even if he has another non-Israeli passport.

It is the responsibility of each customer to provide all the information in his possession, in order to ensure that he is not subject to any restriction and / or legal restriction to go beyond the borders of the country. It is the customer’s responsibility to check that his passport is valid, and that he has all the permits and entry visas required for the trip.

Flights – Flights may also be charter flights and / or scheduled, low-cost flights, and other flight providers. Their details may change from time to time according to the requirements of the various airlines and / or airports and / or due to unforeseen constraints such as Technical malfunctions, even after making the reservation, including in terms of departure times, flight routes and details of the airline that operates the actual flight. It is the customer’s responsibility to verify whether there have been changes in the flight details and to leave contact details for the purpose of updating any changes, as long as these are provided by the airline.

Draw the customer’s attention to the Aviation Services Law, according to which the air carrier and / or carrier may cancel the flight ticket, provided that he notifies the customer no less than 14 days before the flight date.

The responsibility for the actual carriage of passengers and their dignity applies to the airline (hereinafter: ” Air Carrier ” and / or ” Flight Operator “), including due to delays, changes, cancellations of flight times due to circumstances beyond the Company’s control. The company undertakes to notify the passenger of any change and / or update, insofar as it has been brought to its notice in advance and insofar as the passenger has indeed left full contact details for the contact in which he was available.

The right in the hands of the air carrier, without notice, to use carriers or aircraft, deputies, and in case of need to change or subtract any parking space specified in the card. Schedules are subject to change without notice. These laws allow airlines and / or a company in accordance with professional and operational considerations to make changes in the departure and / or landing dates, at the airports for take-off and / or landing, as well as to make intermediate landings as needed, all without prior notice.

Special requests – The company will forward to its suppliers any special request of the passenger [for example, but not only: special meals on the flight, seats on the plane, wheelchair, scooter, special equipment for babies, type of beds, interconnected and / or attached rooms, VIP ], but no It undertakes that the request will be fulfilled, unless it is a material request of the customer due to his special needs and as a condition for the order, and which was approved by the supplier together with the confirmation of the orderAnd was explicitly recorded on the flight ticket and / or booking details.

The meals provided on flights, insofar as they are provided, are the sole responsibility of the air carrier.

Our company can not undertake to provide special food (kosher, vegetarian, vegan, etc.), even if the food is ordered in advance by the passenger. It will be clarified that the requests are transferred directly to the airlines , the requested food is the sole responsibility – The company is not responsible for security and / or safety procedures and / or boarding procedures, which apply to the various airports and airlines in the world. Electricity, cameras, toiletries, etc. The list above is only an example and is not an exhaustive list.

Check-in at the airport –It is mandatory to check in at the check-in point of the airline at the relevant airport and terminal both in Israel and abroad 3 hours before the departure time and everything as specified on the flight tickets themselves.

Confirmation of return flight – You must confirm the return flight 72 hours before return date. Depending on the details on your flight ticket and make sure that there is no change on the evening before the return flight.

Contact details – The passenger is responsible for providing contact details including telephone number while abroad or other means of communication such as e-mail, WhatsApp messages This is so that he can receive important notices and updates regarding his order including changes in dates and make sure that you can be reached through this phone number.

Baggage –The transport of luggage and cargo is the sole and full responsibility of the airline that actually performs the air transport, including due to loss and / or delay and / or any damage caused to luggage and the like.

In case of loss and / or damage to your luggage, you must immediately contact the airline representative who will contact the office of the transportation agent (ground services) in the airport hall and make sure to fill out a full complaint form for loss / damage to luggage and keep a copy .

It is clarified that the company is not responsible for charging for baggage and / or excess baggage weight. The passenger must be updated on the procedures of the relevant airline.

Please note that baggage fares and / or any other service when performing air transportation is charged in accordance with the airline’s policy, airlines may charge extra for excess weight including hand luggage at a rate set by them and at their sole discretion.

Transfers  -Passenger transfers from the airport to the hotel and back (in packages where there is a transfer service only) will be made centrally by bus which in most destinations acts as a collector on a regular route between the various hotels, and therefore, the trip may be delayed and / or extended due to waiting for all passengers and / or pickup Drop off passengers at various hotels. Transfers are the responsibility of the local carrier and a representative of the local carrier should be contacted who is waiting for all passengers at the airport in case of any problem.

Representative –In some of the resort areas there are Israeli representatives who are representatives employed by the local agent. The representatives try their best to meet the passenger during his vacation to give him information about the selection tours organized by the local agent and we are not responsible when the representative is unable to reach each passenger and except for transfers from / to the hotel we are not responsible for other representative activities. The telephone of the representative on behalf of the local supplier appears on the voucher and can be contacted with any question.

Selection tours – sold and performed by local offices and / or representatives on their behalf. And our company has no part and / or responsibility in everything related to them. Selection tours are conditional on a minimum number of participants and therefore it is possible that a particular selection tour will be canceled even though there has already been registration for the tour.

The numerator of the days: In the count of days, the day of departure from Israel and the day of return to it are calculated as being only partial days. Departure and arrival times from / to Israel are in the hands of the airline and we do not undertake to complete the days in full.

Hotels –The usual practice for entering and leaving hotels abroad is as follows: Check-in from 14:00 and check-out until 12:00 noon. The level of hotels and their rating is determined by the local Ministry of Tourism of each country and state. Some of the services offered by the hotel are seasonal and do not operate all year round. The hotel management may at any time temporarily close any of the facilities or stop providing any service and our company has no responsibility for these situations. The company is not responsible for renovation and construction procedures at and near the hotel. In most hotels an extra charge is required at the place of special services and for the use of special facilities, such as: sauna, gym, tennis courts, umbrellas, towels in the pool and the like. The company will not receive complaints in cases of demand for payment at the hotel. In hotels in some countries of the world , local tax / accommodation taxes are levied, a tax paid directly at the hotel by the passenger and in accordance with the decision of the local authorities.

The company is not responsible for the daily operation of the hotel, including the integrity of its systems, room cleaning procedures, the dining room menu and its operating hours, air conditioning operating hours and the like.

All the published details about the hotel, including its description, facilities, photos, etc., are published by the hotel itself and the company is not responsible for these publications.

Late arrival – If the passenger intends to arrive at the hotel after 18:00, this must be notified in advance when making the reservation [if no advance notice is given, the company will not be held responsible if no room is reserved for the passenger].

Air conditioning – We expressly state to you that we do not have air conditioning operation under our responsibility and that we can not bear any responsibility for its operation even if it is stated in the hotel description that the hotel is equipped with an air conditioning system. The operation of the air conditioners is under the control of the hotels only.

“all included” –Each hotel has its own all-inclusive policy and in some hotels passengers are required to pay an additional fee for some of the services, drinks and food and therefore the passenger must make sure in advance and before booking that the hotel’s policy is to his satisfaction and needs.

RUN OF THE HOUS Room placement – Reservations are made for a hotel room. nothingWe can guarantee in advance a room located according to the customer’s requirements, neither on the relevant floor nor on the requested side and / or receiving a connecting door and / or with one view or another and / or with a balcony and / or adjoining rooms and so on. In some hotels there are different wings in addition to the main building, villas, bungalows that are an integral part of the hotel, the company can not guarantee that all passengers will stay in the main building. Also, if several rooms are booked by the customer is not responsible The “company” will ensure that all passengers are accommodated nearby and not even on the same floor and / or wing.

Double rooms – Most hotels in the double rooms have separate beds. It is not possible to guarantee a double bed in advance even if a  request is made in advance.

TRIPLE / QUAD Room for three and / or four– In case of booking a room for more than 2 people it is possible that a folding bed or extra beds will be added to a double room, and we can not guarantee a larger room in this case.

Special requests – In the case of a special request from the passenger, including regarding the receipt of one room or another and / or any other request from the passenger regarding his vacation, the “company” undertakes to forward the request to the service provider, but there will be no commitment to the customer. And the passenger was assured in writing and in advance at the time of booking confirmation that his request would be honored .

Breakfast –  Prices in European countries include a continental breakfast [unless otherwise stated]. We do not guarantee that breakfast will be provided in the hotel’s dining room. We will emphasizeBecause in the case of meals at the hotel that have not been redeemed as part of the vacation package due to a change in flight times – no refund will be given for them. Passengers arriving at the hotel after the closing time of the dining room will sometimes receive a cold meal in the dining room and / or in the rooms.

Hotel overbooking – There may be situations where the hotel will be overcrowded and according to international rules it is not possible to vacate rooms even if permission is obtained for them in advance. An alternative rated at the same level of tourism of the hotel as the passengers purchased. The responsibility for this, including transfer to the alternative hotel, rests with the hotel management and / or the local agent. It will be clarified that insofar as the passenger has claims regarding the alternative hotel provided to him – he must immediately and in real time contact the travel agent on his behalf and / or our company representatives so that they can assist him immediately.

Exchange rates: The rate to be paid will be a high transfer / check rate of the currency specified on the actual billing day by the company. In the event of significant fluctuations in the exchange rates of the currencies that make up the package, before making the full payment, the company reserves the right to update the price of the package accordingly.

Travel warnings :  Please visit the Foreign Ministry website to be updated if there are any travel alerts for your destination country Website

Vaccines and Medication: The passenger has a duty to make sure To the attending physician and / or to other qualified persons if required to perform any vaccinations and / or to start any medication and all depending on the destination country, the nature of the trip and the personal, physical and health condition of the passenger.

Upon the passenger’s engagement with the company, the passenger is obliged to read the general terms and conditions on all its clauses.