FAQs

Please refer to the general sales conditions.

The entry formalities depend on the destination to which you are going. Each country has its own regulations for entering the territory.

The maximum allowable weight of your baggage depends on the airline you are traveling with. Each company has its own regulations.

In case of an emergency, it is imperative to contact the local primary emergency services. In any case, our intervention cannot replace the interventions of local public services or of all stakeholders to whom we would be obliged to resort under local and / or international regulations.

Prior to the conclusion of the contract, the seller informs the customer of the various administrative and / or health formalities necessary for the execution of the trip (identity card, passport, visa, vaccinations, etc.). Their fulfillment and the resulting costs are the sole responsibility of the customer. These administrative and health formalities indicated for each country are only intended for persons of French nationality, residing on the national territory, and are given as an indication in this catalog. It is the sole responsibility of the customer to verify the validity of the documents in his possession.

Depending on the destinations and the category of hotels sold, we offer All Inclusive packages allowing you to enjoy a stay in peace. Check directly on the description of each hotel to see whether it offers the pension you want.

The hotels we offer do not all accept animals. Refer to our hotel descriptions to find out the conditions for a stay with your pet (weight, height, etc.). Also, check with the airline with which you are traveling to find out the terms and conditions to be followed in the event of travel with a pet. Finally, some destinations impose a long quarantine on any animal entering the territory (often several weeks or even months), so it will be extremely difficult to bring them with you.