Included in rate

Breakdown assistance
Airport fee
Tax
Collision damage waiver (CDW)
Theft waiver (TW)
Third party liability protection (TP)
Unlimited mileage

Driver's age

25 to 65 years.
Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Driving licence

The main driver’s original full licence (physical driving licence) held for a minimum of 1 year(s) with no major endorsements. UK licence holders must present a photocard licence.
International Driving Permit is required. International Driving Permit must be accompanied by the original domestic licence of the driver.
When renting within the AE, all renters who want to rent a car must present a valid passport alongside any other requested documentation.
State or National Identifications will not be accepted

Deposit

At pick-up a deposit amount of AED 3000.0 will be charged against a valid payment method, as per the car rental supplier's terms and conditions, for the duration of the rental.
Your deposit is a guarantee held in the event of damage/theft of the vehicle. This will be released if there is no theft or new damage during the rental period. Please note that this does not represent your total excess liability which can be found in the Insurance Coverage section.
All cards must be in the same name as the main driver on the booking.
For more information on payment cards accepted at pick-up, please contact the car supplier directly.
In the event that you fail to present a valid payment method, there is a lack of sufficient funds available on your account, or the payment method is not in the main driver's name, the car rental agent may refuse to release the vehicle. In these instances no funds paid will be reimbursed.

Insurance coverage

Theft waiver (TW): (Excludes tax); Excess 3,000 AED
Collision damage waiver (CDW): (Excludes tax); Excess 3,000 AED
Third party liability protection (TP): Includes 5% tax
The Excess Liability is the amount determined by the car rental supplier for which you can be held liable in case of damage/theft of the vehicle. Damage to or loss of tyres, windscreens, glass and undercarriage may not be covered by the CDW (Collision Damage Waiver). Please check with the rental agent at the desk.
If you purchase the Excess Reimbursement Insurance from a third party, the main driver will be required to present their credit card at the rental desk in order for the car rental agent to authorize the deposit.

Breakdown assistance

Includes 5% tax

Fuel policy

Fuel: Pick up and return full.
Your vehicle will be supplied with a full tank of fuel. To avoid incurring fuel charges, you will need to return it with the same amount of fuel as it had when you collected it. You may be required to leave a fuel deposit reserved or charged on your credit card, this will be released or refunded when you return the car full. Missing fuel will be charged on your return. The price per litre charged by the rental agent may be significantly higher than the price at the local service station. A refuelling charge may also be applicable.
Fuel charges are payable at the rental desk unless otherwise stated in the top section of rate details.

Mileage policy

Unlimited

Special equipment/optional extras

GPS: 30 AED per day. (Excludes tax); On request
Infant child seat: 30 AED per day. (Excludes tax); On request
Child toddler seat: 30 AED per day. (Excludes tax); On request
Special equipment/optional extras may be requested at the time of booking, but they are not included in the rental price. They are paid in the local currency at the rental desk.

Conditions of optional extras

Please note the following: The price of optional extras is subject to change without notice. Optional extras are subject to availability. Charges made at the desk may be subject to local/airport surcharges.

Additional driver

Maximum additional drivers: 1. 15 AED per day. (Excludes tax)

Travel Restrictions

Please be informed that Dubai Airports locations are closed. Kindly call us on the below toll free numbers to arrange a delivery for you.
Dubai & northern Emirates: 800 3031
Abu Dhabi: 800 3130
UAE Driving License is required for renter's holding UAE Residence Visa. Any visitor's on a work visa must ensure that they have the required residence visa and meet the previous requirement before they will be able to rent.
It is not permitted to cross the UAE border. Please be advised that it is not permitted to take 4 x 4s off road.

Tax rate

5%
Included in the rental price.

Fees

Airport fee: (Excludes tax)
Please note credit card fees apply. Fees vary per card type, please check with the supplier at the desk.

Form(s) of ID

A valid photo ID (passport or national ID).

Car types

The vehicle displayed and models listed are the most common vehicles used by our car rental partners. We cannot guarantee the make or model of the rental vehicle will be the same as the vehicle displayed on our website.

Voucher

A digital version of your car hire voucher must be produced upon arrival at the rental desk. Failure to present the voucher means the car hire company may charge you at the local rates. Please note: We are not responsible for overcharges on rentals where the voucher was not presented to the car hire company on collection of the vehicle. If you do not present the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car hire company may refuse to release the vehicle and no funds will be reimbursed.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?
1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.
2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus EUR95. If your online payment is less than EUR95, no refund will be made for your car hire booking.
3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.
4 - All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.
5 - Amending your booking or cancelling optional extras may not be possible less than 48 hours before pick up.
If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.
If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.
In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.
Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.
What is a no-show?
A 'no-show' occurs for the following reasons:
1 - You didn't inform us about your cancellation prior to your pick-up time.
2 - You failed to pick up the car at the arranged time and date.
3 - You failed to provide the documentation that's required to pick up the car.
4 - You failed to provide a credit card in the main driver's name with enough available funds on it.
In the event of any of the above, no refunds will be made to you.
The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 48 hours in advance, you will not be entitled to a refund.